Privacy Policy

Last Updated: May 7, 2026

1. Introduction

At Ritiko LLC ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our platform, websites, and services (collectively, the "Service").

2. Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Information: Information that identifies you, such as your name, email address, telephone number, and postal address.
• Health Information: Information about your health, medical conditions, and treatment that you provide to us.
• Usage Information: Information about how you use our Service, including your browsing actions and patterns.
• Device Information: Information about your computer, mobile device, or other devices used to access the Service.

3. How We Collect Information

We collect information in the following ways:

• Directly from you: When you register for an account, fill out forms, or communicate with us.
• Automatically: When you use our Service, we may use cookies and similar tracking technologies to collect certain information automatically.
• From third parties: We may receive information about you from third parties, such as healthcare providers or insurance companies, with your consent.

4. How We Use Your Information

We use your information for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and fulfill your requests
• Communicate with you about your account, our Service, and promotional offers
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, prevent, and address fraud and other illegal activities
• Comply with legal obligations

5. How We Share Your Information

We may share your information in the following circumstances:

• With your consent: We may share your information when you give us permission to do so.
• With service providers: We may share your information with third-party service providers who perform services on our behalf.
• For legal reasons: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to protect our rights.
• In connection with a business transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.

6. SMS Communications and Mobile Opt-In Data

If you opt in to receive SMS or text messages from Ritiko LLC (for example, by texting START or by providing your mobile number through our Service), the following terms apply to your mobile opt-in data:

• No sharing with third parties or affiliates: Mobile opt-in data, including your phone number and consent to receive text messages, will not be shared, sold, rented, or otherwise disclosed to any third parties or affiliates for any purpose, including marketing or promotional purposes.
• Use of mobile data: Your phone number and SMS opt-in information are used solely to send you the messages you have consented to receive (such as appointment reminders, account notifications, security alerts, and operational updates related to our Service).
• Service providers: We may use trusted communications providers (such as our SMS gateway) to deliver messages on our behalf. These providers are contractually restricted to using your information only to facilitate message delivery and may not use mobile opt-in data for their own marketing or share it with third parties.
• Opt-out: You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP. Message and data rates may apply, and message frequency varies.

7. Your Rights and Choices

You have certain rights regarding your personal information, including the right to:

• Access, update, or delete your personal information
• Object to the processing of your personal information
• Opt out of receiving promotional communications
• Request a copy of your personal information

8. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not expect children under 13 to be users of our Service. However, we do collect and process information about patients of all ages, including those under 13, when provided by authorized caregivers, healthcare providers, or legal guardians with appropriate consent and authorization. All such information is handled in accordance with applicable laws and regulations regarding the privacy of minors' health information.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Policy.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at privacy@ritiko.com.